1. About this Privacy Policy
NEX Express provides delivery, warehousing, room-of-choice delivery, installation coordination and end-to-end logistics services. This policy explains how we collect, hold, use and disclose personal information when you contact us, request a quote, arrange or receive a service, track a shipment or use this website.
We handle personal information in accordance with applicable Australian privacy laws. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, this policy is intended to support those obligations.
2. Information we collect
The information we collect depends on the service and your relationship with NEX Express. It may include:
- your name, business or company name, email address and phone number;
- pickup and delivery addresses and access or delivery instructions;
- information about goods relevant to safe handling and service delivery, such as description, dimensions and weight;
- quote, enquiry and service-request information;
- order numbers, tracking numbers, shipment status events and customer-visible delivery notes;
- communications with our team and records needed to respond to support requests; and
- website and device information, such as browser type, device type, IP address, pages viewed and cookie information where those technologies are used.
3. How we collect information
We may collect information directly from you when you contact us, submit an enquiry or quote request, speak with our team, arrange a service or use shipment tracking. We may also receive information from a business customer, sender, retailer, marketplace, recipient, delivery or service partner where it is reasonably necessary to coordinate a logistics service.
Operational information may be recorded through logistics booking, warehouse, delivery and tracking systems. Website information may be collected automatically through Shopify storefront technology, server logs, cookies and similar technologies.
4. Why we use information
We may use personal information to:
- respond to enquiries and prepare or follow up quotes;
- plan, schedule and provide pickup, delivery, warehousing and installation-related services;
- coordinate senders, recipients, drivers, warehouses and service partners;
- provide shipment tracking and customer support;
- maintain service, security and fraud-prevention records;
- improve the reliability and usability of our website and services; and
- meet legal, regulatory, insurance, accounting or dispute-resolution requirements.
6. Overseas processing and disclosure
Some technology, cloud or support providers may store or process information outside Australia. The locations involved can change as provider infrastructure and subcontractors change. Where Australian privacy law requires it, we take reasonable steps in relation to overseas disclosures and the handling of personal information by overseas recipients.
You may contact us for current information about the likely locations relevant to your information. NEX Express will update this policy when provider locations can be confirmed with sufficient accuracy rather than listing unverified countries.
8. Security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the information and services involved. No website, transmission or storage system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably needed for service delivery, support, recordkeeping, legal, insurance, accounting and dispute-resolution purposes. We then take reasonable steps to delete or de-identify it where required and practicable.
9. Access and correction
You may ask to access personal information we hold about you or request a correction by emailing info@nexexpress.com.au. We may need to verify your identity and may be unable to provide access in circumstances permitted by law. If so, we will explain the applicable reason where required.
10. Privacy complaints
Please contact us first if you have a privacy concern. Include enough information for us to understand and investigate the issue. We will acknowledge the complaint, assess the circumstances and respond within a reasonable period.
If you are not satisfied after our internal process, and the Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
11. Data breaches
We assess suspected data breaches and take steps to contain and respond to them. Where the Notifiable Data Breaches scheme applies and a breach is an eligible data breach, we will make the notifications required by law.
12. Direct marketing
Service messages about an enquiry, quote, booking or shipment are used to provide the requested service. If NEX Express sends commercial electronic marketing, we will do so only where permitted, identify the sender and provide a functional way to unsubscribe. You may ask us to stop direct marketing at any time.
13. Changes to this policy
We may update this policy when our services, systems, providers or legal obligations change. The revised version will be published here with an updated date. Material changes should be reviewed before new data practices are introduced.
14. Contact us
For privacy questions, access or correction requests, or complaints: